Frequently Asked Questions
FAQ:
What services do you offer?
We provide a full range of services including haircuts, coloring, vivids or as we call them "creative colors", styling, treatments, extensions, and more.
How can I book an appointment?
You can book online through our website, call the salon directly, or text one of our stylists.
What's your cancellation policy?
Here's a short summary: You may cancel or change your booked appointment up to 48hrs before the start of your appointment. Canceling with less notice will result in a 20-50% fee. You also agree to accept the forfeit of any deposit if you cancel or reschedule with less than 48hr notice. By entering your credit/debit card information at time of booking you are agreeing to all our terms & policies which can be read in full on our Salon Terms & Policies Page.
Why do you require a card to be on file to book appointments?
We schedule our day and are paid solely by what we book. Unfortunately, sometimes we have people not show up or cancel at the last minute. This can leave us with no income for the day, because we are able to fill the appointment time with another client. When you book with us you agree to give adequate notice or pay a small fee to help us avoid a complete loss. A credit/debit card on file help us apply and or enforce our policies.
Do you accept walk-ins?
While we recommend booking an appointment, we do accept walk-ins based on stylist availability!
How can I cancel or change the appointment I booked online?
Just give us a call during business hours and we will be happy to help.
Mondayday-Saturday 10am to 5pm. (760) 365-4410
How can I cancel or supend my membership?
You can request to cancel or pause your membership at any times by clicking
Please note it will take 1-2 business days to process your request.
What's is Buy Now Pay Later?
Buy Now, Pay Later is a great option we offer for you to purchase and pay for select services with easy installments, over a few weeks or months through BNPL services such as Klarna, Affirm, or Cash App Afterpay. You don't have to wait until you pay it off, you receive your service right away.
Are gift cards available?
Absolutly! Gift cards can be purchased online and are valid for any service.
Don't see your question?
Call us (760) 365-4410